Refund and Returns Policy

Refund and Returns Policy

Our policy lasts 15 days. If 15 days have gone by since you receive a purchase, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return/refund, your item(s) must be unused and in the same condition that you received it. 
  • In some cases, you might be responsible for paying your own shipping costs for returning your item(s). 
  • If you receive a damaged item(s) it should be returned before we can issue a refund. 

All shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Our policy does not cover theft cases.
If the order is proven to be delivered but still you cannot find it – a theft might have had a place.
Unfortunately, in this case, we will not be able to offer you a refund or send the item(s) once again.

To initiate a return/refund, please contact us at info@hardnheavy.store
You will receive an email with further instructions and an address of the closest fulfilment centre where to send your return to.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@hardnheavy.store

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hardnheavy.store
Depending on where you live, the time it may take for your exchanged product to reach you may vary.